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IT Service Management


Xceltrait’s IT Service Management consulting services are geared to align our clients’ IT services with their business objectives. We are a registered ServiceNow services partner and we deliver ITSM solutions that bring visibility into your IT processes and infrastructure, allow timely reaction to incidents, problems and

events, minimize negative impact of infrastructural changes, and help to optimize IT support costs.


What we do within ServiceNow: 


Delivery of ITSM processes based on ITIL®.                                                                             
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Delivery and implementation of ServiceNow Mobile app capabilities across the enterprise.                                        


Identification of the processes / activities and domains that need to be managed, data collected and improvement suggested.


Implementation of Self Service web Portal across the enterprise with the mobile and Tablet Interface.                                                                      


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New development or optimization of existing Service catalogs.                                                                                                                                      


Use of ServiceNow to automate and align business service work flow across the organization in support of the core mission.

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