IT SERVICE MANAGEMENT

Energize your IT Service Management

We deliver ServiceNow based ITSM solutions that bring visibility into your IT processes and infrastructure, allow timely reaction to incidents, problems and events, minimize negative impact of infrastructural changes, and help to optimize IT support costs.

The ability to create value with your ITSM program is a goal for all organizations that have embarked on this path. Timing is one of the most important factors that can impact your value realization. Starting with a ready-made application as foundation, such as ServiceNow, and the ability to quickly implement of extend your ITSM program enables you to avoid drawn out times frames and achieve value quickly.

Xceltrait can help your organization rapidly deploy your ITSM-based solutions that help you to decrease time to value: reducing IT cost, improving quality of service, increasing customer satisfaction and mitigating risk.

  • Delivery of ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including:
    • Incident, Problem, Change Management
    • Knowledge Base
    • Service Catalog
    • CMDB
  • Up & running in minimal time with zero deployment risk.
  • Process-based roadmap to implementation

Call us to discuss your goals and objectives today!

Self Service Portals and Service Catalogs

ServiceNow service portal and catalogs enable customers (internal or external) to view and order items from departments within your organization. These catalog items can include goods, services, and information. Xceltrait ensures that these service catalogs are able to:

  • Communicate and manage service level commitments through pricing and
    Service Level Agreement (SLA) metrics
  • Support efficient searching through categories, keywords and icons −
    streamline the ordering process through auto-fill forms
  • Facilitate order completion through service specific forms
  • Support governance through standard authorizations
  • Drive consistency through standard delivery plans
  • Ensure quality through accurate checklists
  • Enable efficiency and speed through intelligent workflows − integrate
  • Automation through task level APIs
  • Set appropriate expectations through service level standards