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Servicenow Support Solutions

Xceltrait provides comprehensive support solutions with a dedicated team of certified ServiceNow experts to help increase the returns on your ServiceNow investment. Our specialist are available 24X7 and are capable of supporting a variety of Servicenow modules.

 

We can assist with:

 REMEDIATION / DEVELOPMENT
  • Manage and resolve ServiceNow incidents.
  • Integration with other applications.
  • Create and update email in bound actions.
  • Update Workflows.
  • Develop Catalog Items and Record Producers.
  • Manage Scripts and Automation.
  • Create and update email notifications.                                                                                 
 ADMINISTRATION
  • Perform routine maintenance including performance monitoring and error identification/ remediation.
  • Schedule and verify instance clones Manages Instance Security, User/Group Access/Access Control Lists.
  • Update Lists / Forms / Navigation Panes.
  • Create new Tables and Fields.
  • Upgrade instances and patch management.
  • Reporting and scheduling.