Legal

Xceltrait Privacy Policy

Last Modified: June 27, 2018

We at Xceltrait, Inc. are committed to protecting your privacy. This Privacy Policy applies to both our Website (www.xceltrait.com) and the XcelSocial integration tool, built on ServiceNow and Facebook platforms, respectively. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the XcelSocial Integration tool.

We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification, or if you subscribe to the XcelSocial integration tool (ServiceNow and/or Facebook), through the Notification app in your XcelSocial portal.

While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@xceltrait.com or by mail to Xceltrait, Inc., 300 Decker Drive, suite 330, Irving, TX 75062, Attn: Privacy.

  1. Use of the XcelSocial Integration tool by Xceltrait and our Customers
  2. Information We Collect
  3. How We Use Information We Collect
  4. How we Share Information we Collect
  5. How to Access & Control Your Personal Data

 

  1. Use of XcelSocial integration tool by our Customers

 The XcelSocial Integration tool

Our XcelSocial integration tool allows companies that use it (our customers) to proactively capture and manage customer issues on social media.

The information collected by our customers by using XcelSocial integration tool, is stored and managed on our customers’ servers. This information is then used by our customers to contact the social media visitors on the customers’ social media integration tool (example Facebook page or Twitter) to help resolve potential issues and interact with the company. Xceltrait provides the XcelSocial app to our customers for their own customer service needs.

Use by Xceltrait

We use www.xceltrait.com so that people can visit to learn more about Xceltrait Inc. Information that we collect and manage using www.xceltrait.com for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Policy.

Use by Our Customers

Our customers use XcelSocial integration tool to proactively capture and manage customer issues on social media. Xceltrait does not control the content of our customers’ social media pages or the types of information that our customers may choose to collect or manage using the XcelSocial integration tool. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. Xceltrait processes our customers’ information as they direct and in accordance with our agreements with our customers, and they store it on their servers, but we do not have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the XcelSocial app, as permitted by this Privacy Policy, and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. Xceltrait acknowledges that you have the right to access your Personal Information. Our customers control and are responsible for correcting, deleting or updating information they have collected from you using XcelSocial. If requested to remove data we will respond within a reasonable timeframe. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage. Our agreements with our customers prohibit them from using the XcelSocial Integration tool to collect, manage, or process Sensitive Information. We are not responsible for our customers’ use of information they collect using XcelSocial.

Xceltrait collects information under the direction of its customers, and has no direct relationship with the individuals whose Personal Information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customer that use our XcelSocial Integration tool, please contact the customer that you interact with directly.

“Sensitive Information”

This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

  1. Information We Collect

When You Visit our Websites

You are free to explore the Websites without providing any Personal Information about yourself. When you visit our website, we do not request any of your Personal Information about yourself, and we do not collect Navigational Information.

“Personal Information”

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below. We do not collect and process payment information from you and we do not collect Sensitive Information from you on our website www.xceltrait.com.

Log Files

When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Xceltrait to provide general statistics regarding use of the www.xceltrait.com  Website. We do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

Information we collect from third parties

From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.

Information About Children

The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at privacy@xceltrait.com, so that we may delete the information.

  1. How We Use Information We Collect

 

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • Improve your browsing experience
  • Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
  • Provide other companies with statistical information about our users — but this information will not be used to identify any individual user;
  • Send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
  • Meet legal requirements.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

Use of Navigational Information

We use Navigational Information to operate and improve our Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Xceltrait.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Credit Card Information

We do not collect any credit card information on our website.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so.

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.

If you provide information to our customers as part of their use of the XcelSocial integration tool, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the, then we will provide customer with access to all information stored for the customer by the XcelSocial Integration tool, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the XcelSocial Integration tool.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

  1. How we Share Information we Collect

 Service Providers

We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the XcelSocial Integration tool and may need to share your information with them to provide information, products or services to you. Examples may include analyzing data or performing statistical analysis, providing marketing assistance, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Xceltrait on the website and the XcelSocial Integration tool. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process

  1. How to Access & Control Your Personal Data

 Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. To exercise any of these rights, please contact us at privacy@Xceltrait.com or by mail to Xceltrait, Inc., 300 Decker Drive, suite 330, Irving, TX 75062, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

 Anti-Spam Policy

Our Acceptable Use Policy, applies to us and to our customers and, among other things, prohibits use of the XcelSocial Integration tool to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the XcelSocial Integration tool of an “opt-out” mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the XcelSocial Integration tool.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at privacy@xceltrait.com or postal mail to Xceltrait, Inc., 300 Decker Drive, suite 330, Irving, TX 75062, USA Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the XcelSocial Integration tool.

To Unsubscribe from Our Customers’ Communications

Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our customers’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly.

Contact

Xceltrait, Inc.

300 Decker Drive, suite 330, Irving, TX 75062