Modernize Financial Services
with connected
digital workflows

Create Seamless
Customer Experiences
with Digital Workflows

Empower ServiceNow value
with Customer Service Management

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To get the most from your ServiceNow
CSM and FSO investments requires specialized expertise.

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OUR EXPERTISE

WE BRING PROCESS
AND EXPERIENCE TO YOUR
SERVICENOW – BASED SOLUTIONS

With our deep knowledge and expertise, we help organizations:

  • Elevate the customer’s journey to Effortless-Seamless-Proactive through an efficient, agile, digital first approach.
  • Transform field service organization, with digital workflows, driving down cost and increasing customer satisfaction.

FINANCIAL SERVICE OPERATIONS

Xceltrait specializes in the implementation of ServiceNow’s Financial Service Operations module to help financial institutions streamline their core operations, optimize their workflows and improve overall customer satisfaction by driving meticulous customer interactions.

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CUSTOMER SERVICE MANAGEMENT

Xceltrait specializes in the implementation of ServiceNow Customer Service Management for customer-centric organizations across verticals.

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XCELSOCIAL

 XcelSocial, a certified ServiceNow app developed by Xceltrait for social media channels such as Facebook and Twitter, allows key customer comments to be pulled and managed directly into your ServiceNow instance.

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