Why Choose Xceltrait
More than just powerful tools, you need the best way to solve your “real” business problems.
For our customers, we deliver that because – We are all about ServiceNow
We understand that to deliver a superior, end-to end customer experience, it is not just about front-end engagements. Organizations need to also focus on underlying service operations – where the work gets done.
We understand how to develop customer journey maps that allow companies to understand how service needs to be. Once that happens, there are many opportunities for improving the experience and that can be a journey on its own.
We have looked beyond ways to enhance an organization’s use of ServiceNow by building applications like XcelSocial. XcelSocial enables organizations to extend their Customer Service Management system to natively listen and act on social media sentiments.