Blogs

Digital Transformation Powered by ServiceNow Platform

Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]

Innovative ServiceNow ITSM Applications to Help you Transform your IT Experiences

Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]

Why Organizations Must Leverage the Power of ServiceNow Playbooks for Customer Service Management

Customer Service Management has a major role to play in customer loyalty, market reputation, and brand value of an organization. […]

ServiceNow CSM Predictive Intelligence – How it Benefits your Enterprise

The use of Predictive Intelligence in customer service allows companies to deliver a unique customer experience based on customer behaviors […]

The Role of AI in Delivering Elevated IT Experiences

For organizations in the business of delivering IT services, the pressure to streamline operations and reduce costs while keeping up […]

Why Organizations Need Consumer-Like Work Experiences with ITSM Applications

ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]

Modern Organizations Choose ServiceNow ITSM – Here Is Why

Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]

Customer Service Automation Done Right with ServiceNow CSM

For any organization today, customer service needs to lie at the heart of the business.  Unfortunately, with customer service teams […]

The Role of AI in Proactive Customer Service

Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]

How to Avoid Social Media Customer Service Failure?

In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]

Integrating ServiceNow CSM And ITSM To Maximize the Business Impact

In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity.  Gartner predicts that […]

Why You Should NOT Build Your Own ServiceNow Maintenance and Support Team

Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]

The Key Pillars of Stellar Customer Service During Crisis

Customer service is a powerful tool to drive profitability.  It becomes even more crucial and elemental when crisis strikes.  The […]

Best Practices to Ensure a Successful ServiceNow Implementation

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

Get Started with Social Media Customer Service with XcelSocial and ServiceNow

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]

Why You Should Replace ITSM with CSM For External Customer Servicing

The quality of your external customer service is directly proportional to the success of your business.  Customer service, satisfaction, and […]

5 Ways ServiceNow CSM Helps Enterprises Save Customer Service Costs

In the last few months, the COVID-19 pandemic has upended the world of work.  The pandemic has influenced and impacted […]

Let’s Talk About the New Rules Of Digital Customer Service

Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […]

Customer Experience – The Top Investment Priority for Enterprises Post COVID-19

“The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow.  These are times […]

The Evolution of Customer Self-Service in Today’s Hyper-Connected Digital World

The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […]

5 Best Practices to Ace Your Social Media Customer Service Game

Gone are those days when businesses looked at social media as just a passing trend that would fade in years […]

The Importance of Social Media in Customer Service Management

In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […]

3 Ways Businesses Can Dramatically Improve Their Customer Service

In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […]

Top 5 Challenges in Field Service Management & How ServiceNow Helps Organizations Overcome Them.

The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […]

From Customer Service to Customer Delight – with ServiceNow CSM

In today’s data-driven world, customers expect highly personal and tailored experiences.  Customers today are not only more informed, but also […]

Contact us today

let’s discuss your vision for your customers service management organization.
Get's Started