Blogs
Insurers are increasingly looking forward to streamlining their digital workflows, and ServiceNow acts as a platform for accommodating the same. […]
Private wealth management has seen significant advancement in the last decade or so due to the worldwide expansion of prosperity. […]
In 2020, the worldwide wealth management market was valued at $1.25 trillion. Estimates suggest that it will expand to $3.43 trillion […]
A study by Infosys revealed that implementing digital initiatives could lead insurers to reduce sales expenses and operational costs by 10% […]
Insurers often face challenges in policy administration due to the reliance on disparate point solutions, and understandably so. Usually, these […]
Forrester predicts that the upcoming decade will require financial institutions to develop more intricate and future-ready technology strategies that prioritize customer […]
According to Zendesk’s findings, around 64% of executives acknowledge the constructive influence of customer service on their organization’s expansion. Unsurprisingly, American Express […]
Efficient claims management is crucial in the commercial insurance industry, for it influences customer satisfaction, cost control, risk assessment, and […]
Enhancing customer experience is a critical goal for insurance companies today. To that end, insurers are looking for ways to […]
In the era of millennials and Gen Z, where instant gratification is the key to a content consumer, insurance companies […]
In the world of insurance underwriting, complex risk assessments and detailed analysis of data can make or break a business. […]
Beyond Technology, Here Is What Business Leaders Should Focus on for Customer Service Transformation
Technology plays a critical role in customer service transformation by enabling businesses to improve the customer experience and streamline operations. […]
From ridesharing mobile apps to Amazon Prime orders, today’s customers expect instant service delivery, a delightful experience, and the utmost […]
It takes roughly 30 days for insurance providers to process a claim. Of course, some claims might take longer, depending […]
The business world is aggressively embracing digital transformation, and the global expense for this shift is expected to be $6.8 trillion […]
Automate business processes using natural language — the Flow Designer tool in ServiceNow provides this capability. Why is this functionality […]
Digital technologies continue to disrupt the “traditional” ways of the global insurance sector. Along with data-driven processes, changing consumer needs […]
As is the case with any industry, digital transformation is imperative for business success in the insurance and financial services […]
As per PwC’s 2021 Digital Banking Consumer Survey, 61% of consumers bank digitally on a weekly basis. Indeed, consumer preferences are […]
A customer service knowledgebase is a ready-to-read content repository for customers to find information that answers their questions and concerns. […]
With the ever-changing service industry, it’s not enough for a company to have a good product. The operational elements of […]
About 93% of customers are more likely to purchase again from companies that offer excellent customer service. And 38% of customers are more likely […]
Implementing chatbots is now standard practice for enabling a proactive, personalized, and contextualized customer service experience. As it stands, the […]
Nurturing and managing customer relationships is vital to the financial services industry. It’s here that virtues like trust, knowledge, loyalty, […]
Business sayings like “customer is always right” or “first impression is the last impression” sound nice but are difficult to […]
Often, insurance operations are bogged down with manual, repetitive tasks that are costly and time-consuming. While tapping into automation with […]
“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]
According to KPMG’s Customer Experience survey, almost 90% of customers place “case resolution” as their number one priority. Another survey documents that 71% […]
Deloitte, while quoting findings from Pew Research Centre, highlights some valid industry transition points in its 2022 Insurance Industry Outlook. The […]
According to Gartner, the market drivers and enablers of hyper-automation (i.e., digital transformation and IT automation) will be valued at […]
As per KPMG, high-quality customer service is the most crucial factor after product quality and value in ensuring that customers become […]
The low-code buzz has been around for some time, and many organizations are now embracing it by transforming their IT […]
Customers expect more from financial services companies as they become more digitally savvy. Gone are the days when static and […]
In recent years, the insurance industry has witnessed major overhauls courtesy of rapid digital transformation. If anything, COVID-19 has accelerated […]
The New Normal highly advocates for self-service portals due to a myriad of reasons. For one, consumer behavior has changed […]
After the pandemic in 2020, more than 50% of the financial services user activities shifted to digital channels. As those channels became […]
With jam-packed offerings across every industry, it doesn’t surprise that consumer behavior, in general, tends to be highly arbitrary. The […]
A 2021 study targeted at understanding customer re-purchase motivations revealed that customer trust, commitment, and satisfaction are fundamental to customer-brand relationship quality […]
Regardless of the operational scale, every organization is challenged with a dire need to heighten its performance and achieve maximum […]
One month into the pandemic in April 2020, organizations worldwide found themselves swamped by inquiries, complaints, and service requests. Even […]
“To improve is to change; to be perfect is to change often.” – Winston Churchill This quote applies well to the […]
From managing incidents, problems, changes, and knowledge to empowering IT agents’ productivity, ServiceNow ITSM is, by all means, a power […]
From a 20% improvement in first contact resolution to a 14.7% reduction in service attrition, ServiceNow CSM certainly fits the bill for […]
Insurers often have to rely on point solutions, each with its own complicated technology stack, manual processes, and data availability/security […]
ServiceNow never disappoints when it comes to pushing new releases. Much like its predecessors, the new Rome release brings a […]
Often, the integration of the otherwise fragmented financial departments is hampered by the lack of a single, unified view of […]
A “satisfied” customer is almost 2.5 times likely to stay put with the current bank. Analysis reveals that such satisfaction could be […]
Siloed data and processes create pain points, operational inefficiencies, and risks for most financial services companies and their downstream consumers. […]
Modern digital workflows are necessities for businesses in the current times. These workflows are the backbone to provide improved service […]
The demand for a seamless customer experience (CX) is consistently soaring through the ranks. Gartner’s 2019 Customer Experience Management Study outlined that […]
Here is Why We Are Excited About the ServiceNow Quebec Release Trusted by almost 7,000 enterprise customers, ServiceNow has a […]
In 2021, organizations have been inclining towards a ‘hybrid’ working environment, and understandably so. This environment is characterized by flexible […]
ServiceNow Customer Service Management (CSM) scored great during Forrester’s economic impact analysis, which was carried out by collecting data from different high-grade […]
ServiceNow ITSM was named a “Leader” by Gartner in 2020 for the seventh consecutive year after it occupied the top […]
Let’s look at some eye-opening stats in the Insurance industry – 88% of customers want highly personalized services and offerings […]
When every industry is taking up digital transformation seriously, the insurance industry is not left behind. Insurers are looking for […]
Top business leaders recognize the importance of offering stellar customer experiences in creating a competitive advantage. When 86% of buyers […]
Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]
Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]
Customer Service Management has a major role to play in customer loyalty, market reputation, and brand value of an organization. […]
The use of Predictive Intelligence in customer service allows companies to deliver a unique customer experience based on customer behaviors […]
For organizations in the business of delivering IT services, the pressure to streamline operations and reduce costs while keeping up […]
ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]
Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]
For any organization today, customer service needs to lie at the heart of the business. Unfortunately, with customer service teams […]
Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]
In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]
In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity. Gartner predicts that […]
Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]
Customer service is a powerful tool to drive profitability. It becomes even more crucial and elemental when crisis strikes. The […]
The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]
As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]
The quality of your external customer service is directly proportional to the success of your business. Customer service, satisfaction, and […]
In the last few months, the COVID-19 pandemic has upended the world of work. The pandemic has influenced and impacted […]
Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […]
“The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow. These are times […]
The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […]
Gone are those days when businesses looked at social media as just a passing trend that would fade in years […]
In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […]
In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […]
The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […]
In today’s data-driven world, customers expect highly personal and tailored experiences. Customers today are not only more informed, but also […]