It takes roughly 30 days for insurance providers to process a claim. Of course, some claims might take longer, depending […]

Automate business processes using natural language — the Flow Designer tool in ServiceNow provides this capability. Why is this functionality […]

Digital technologies continue to disrupt the “traditional” ways of the global insurance sector. Along with data-driven processes, changing consumer needs […]

Often, insurance operations are bogged down with manual, repetitive tasks that are costly and time-consuming. While tapping into automation with […]

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]

According to KPMG’s Customer Experience survey, almost 90% of customers place “case resolution” as their number one priority. Another survey documents that 71% […]

Deloitte, while quoting findings from Pew Research Centre, highlights some valid industry transition points in its 2022 Insurance Industry Outlook. The […]

According to Gartner, the market drivers and enablers of hyper-automation (i.e., digital transformation and IT automation) will be valued at […]

As per KPMG, high-quality customer service is the most crucial factor after product quality and value in ensuring that customers become […]

The low-code buzz has been around for some time, and many organizations are now embracing it by transforming their IT […]

Customers expect more from financial services companies as they become more digitally savvy. Gone are the days when static and […]

In recent years, the insurance industry has witnessed major overhauls courtesy of rapid digital transformation. If anything, COVID-19 has accelerated […]

“To improve is to change; to be perfect is to change often.” –  Winston Churchill This quote applies well to the […]

Insurers often have to rely on point solutions, each with its own complicated technology stack, manual processes, and data availability/security […]

ServiceNow never disappoints when it comes to pushing new releases. Much like its predecessors, the new Rome release brings a […]

Often, the integration of the otherwise fragmented financial departments is hampered by the lack of a single, unified view of […]

Siloed data and processes create pain points, operational inefficiencies, and risks for most financial services companies and their downstream consumers. […]

Modern digital workflows are necessities for businesses in the current times. These workflows are the backbone to provide improved service […]

The demand for a seamless customer experience (CX) is consistently soaring through the ranks. Gartner’s 2019 Customer Experience Management Study outlined that […]

ServiceNow Customer Service Management (CSM) scored great during Forrester’s economic impact analysis, which was carried out by collecting data from different high-grade […]

ServiceNow ITSM was named a “Leader” by Gartner in 2020 for the seventh consecutive year after it occupied the top […]

Let’s look at some eye-opening stats in the Insurance industry – 88% of customers want highly personalized services and offerings […]

When every industry is taking up digital transformation seriously, the insurance industry is not left behind. Insurers are looking for […]

Top business leaders recognize the importance of offering stellar customer experiences in creating a competitive advantage. When 86% of buyers […]

Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]

Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]

Customer Service Management has a major role to play in customer loyalty, market reputation, and brand value of an organization. […]

The use of Predictive Intelligence in customer service allows companies to deliver a unique customer experience based on customer behaviors […]

For organizations in the business of delivering IT services, the pressure to streamline operations and reduce costs while keeping up […]

ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]

Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]

For any organization today, customer service needs to lie at the heart of the business.  Unfortunately, with customer service teams […]

Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]

In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]

In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity.  Gartner predicts that […]

Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]

Customer service is a powerful tool to drive profitability.  It becomes even more crucial and elemental when crisis strikes.  The […]

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]

The quality of your external customer service is directly proportional to the success of your business.  Customer service, satisfaction, and […]

In the last few months, the COVID-19 pandemic has upended the world of work.  The pandemic has influenced and impacted […]

Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […]

“The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow.  These are times […]

The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […]

Gone are those days when businesses looked at social media as just a passing trend that would fade in years […]

In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […]

In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […]

The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […]

In today’s data-driven world, customers expect highly personal and tailored experiences.  Customers today are not only more informed, but also […]