Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]
Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]
In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]
In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity. Gartner predicts that […]
Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]
Customer service is a powerful tool to drive profitability. It becomes even more crucial and elemental when crisis strikes. The […]
The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]
The quality of your external customer service is directly proportional to the success of your business. Customer service, satisfaction, and […]
Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […]
“The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow. These are times […]
The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […]