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ServiceNow ITSM was named a “Leader” by Gartner in 2020 for the seventh consecutive year after it occupied the top […]

Let’s look at some eye-opening stats in the Insurance industry – 88% of customers want highly personalized services and offerings […]

When every industry is taking up digital transformation seriously, the insurance industry is not left behind. Insurers are looking for […]

Top business leaders recognize the importance of offering stellar customer experiences in creating a competitive advantage. When 86% of buyers […]

Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]

Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]

Customer Service Management has a major role to play in customer loyalty, market reputation, and brand value of an organization. […]

The use of Predictive Intelligence in customer service allows companies to deliver a unique customer experience based on customer behaviors […]

For organizations in the business of delivering IT services, the pressure to streamline operations and reduce costs while keeping up […]

ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]