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ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]

Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]

For any organization today, customer service needs to lie at the heart of the business.  Unfortunately, with customer service teams […]

Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]

In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]

In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity.  Gartner predicts that […]

Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]

Customer service is a powerful tool to drive profitability.  It becomes even more crucial and elemental when crisis strikes.  The […]

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]