All posts by Xceltrait PR

Often, insurance operations are bogged down with manual, repetitive tasks that are costly and time-consuming. While tapping into automation with […]

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]

According to KPMG’s Customer Experience survey, almost 90% of customers place “case resolution” as their number one priority. Another survey documents that 71% […]

Deloitte, while quoting findings from Pew Research Centre, highlights some valid industry transition points in its 2022 Insurance Industry Outlook. The […]

According to Gartner, the market drivers and enablers of hyper-automation (i.e., digital transformation and IT automation) will be valued at […]

As per KPMG, high-quality customer service is the most crucial factor after product quality and value in ensuring that customers become […]

The low-code buzz has been around for some time, and many organizations are now embracing it by transforming their IT […]

Customers expect more from financial services companies as they become more digitally savvy. Gone are the days when static and […]

In recent years, the insurance industry has witnessed major overhauls courtesy of rapid digital transformation. If anything, COVID-19 has accelerated […]

“To improve is to change; to be perfect is to change often.” –  Winston Churchill This quote applies well to the […]