All posts by Xceltrait PR

Siloed data and processes create pain points, operational inefficiencies, and risks for most financial services companies and their downstream consumers. […]

Modern digital workflows are necessities for businesses in the current times. These workflows are the backbone to provide improved service […]

The demand for a seamless customer experience (CX) is consistently soaring through the ranks. Gartner’s 2019 Customer Experience Management Study outlined that […]

ServiceNow Customer Service Management (CSM) scored great during Forrester’s economic impact analysis, which was carried out by collecting data from different high-grade […]

ServiceNow ITSM was named a “Leader” by Gartner in 2020 for the seventh consecutive year after it occupied the top […]

Let’s look at some eye-opening stats in the Insurance industry – 88% of customers want highly personalized services and offerings […]

When every industry is taking up digital transformation seriously, the insurance industry is not left behind. Insurers are looking for […]

Top business leaders recognize the importance of offering stellar customer experiences in creating a competitive advantage. When 86% of buyers […]

Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]

Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]