Understanding the Various Data Models in ServiceNow FSO

Utilizing ServiceNow Financial Service Operations (FSO) can greatly enhance the operational efficiency of financial services organizations, especially insurance companies. FSO employs various data models to store and manage complex information essential for financial service management. A thorough understanding of these data models is crucial in harnessing the full potential of FSO and maximizing its impact on improving operational effectiveness. We shall delve into the arrangement, objective, and interconnectedness of these models, equipping you to comprehend the fundamental data framework that forms the bedrock of FSO’s capabilities.

The Importance of Data-Driven Decision-Making in Insurance

Each day, a massive quantity of data – approximately 2.5 quintillion bytes – inundates our digital sphere, demonstrating the astonishing rapidity and vastness of information exchange. This data is not mere chatter; it constitutes the bedrock upon which insurance determinations are constructed. Insurers can utilize state-of-the-art analytics and ML to dive into this sea of data, extracting invaluable revelations. Not only are these insights valuable, but they also possess the ability to completely revolutionize the insurance industry. They allow insurers to understand and segment customers, precisely identify risks, finely adjust pricing techniques, perfect the process of underwriting, personalize customer experiences, and innovate and develop new products.

Areas Where Data Plays an Important Role in Insurance Operations

  • Underwriting: Data helps evaluate the risk factor for the insurance of a specific person or enterprise. The details assist in deciding the right premium and limit of coverage.
  • Pricing: With data, companies can make fair pricing models. This includes considering things like risk of loss, cost for claims, and how competitive the market is.
  • Customer service: Data can help to enhance customer service by giving insurance companies a deeper comprehension of what their customers require. This information may be employed for tailoring interactions, solving problems swiftly, and spotting chances for cross-selling.
  • Detection of fraud: Data could be utilized in spotting dishonest claims. It can help by using this information for probing into claims, recognizing patterns of deceit, and creating tactics to prevent fraud.

Why Insurance Companies Need Powerful Technology to Manage Their Data and Analytics

Today, having the ability to use data efficiently for analysis is crucial for insurance agencies. This helps them stay competitive and adjust to changing customer needs.

Platforms like ServiceNow FSO offer comprehensive solutions tailored to the unique requirements of insurance companies. When insurers utilize ServiceNow FSO, they get access to resources that make managing data easier, automate processes, and provide valuable insights. Technology can enhance the efficiency of operations, improve accuracy in assessing risks, and offer personalized experiences to policyholders.

Understanding ServiceNow FSO Data Models

  1. Financial Services Operations Core

The Financial Services Operations Core Model encompasses a robust data model framework designed to facilitate the creation of adaptable data structures tailored to the specific needs of financial institutions. It is automatically deployed alongside designated Financial Services Operations applications or can be installed independently for basic configurations. This core component is instrumental in storing essential customer data pertinent to various financial transactions such as payments, cards, complaints, loans, insurance policies, and claims.

This data model employs a mix of tables for data storage, including:

  • Tables inherent to the Financial Services Operations product.
  • Tables obtained from the Customer Service Management (CSM) application.
  • Now Platform tables.
  • Tables derived from the Product Catalog Management Core application.
  1. Insurance Claims Core

The Insurance Claims Core Model provides a comprehensive framework for managing insurance claims. It covers all essential elements of managing insurance claims, including claim attributes, participating parties, insurance coverage plans, reserved funds, financial transactions, authorization engine, and conformity assessments. Notably, the claim reserve and claim payment components incorporate a claims approval engine that utilizes decision tables and flows in conjunction with Now Platform tables to ensure accurate and compliant processing in accordance with organizational regulations.

This data model utilizes data from the following tables for storage:

  • Financial Services Operations tables installed concurrently with Commercial Lines Claims and Personal Lines Claims applications.
  • Tables sourced from the Customer Service Management (CSM) application.
  • Now Platform tables.


  • From Frustration to Fast Resolution

Problem: Disjointed information across departments slows down claim processing, leading to frustrated customers.

Solution: Consolidates all pertinent claim data into a centralized and easily accessible platform. Employs automation to streamline routine tasks within the claim workflow, freeing up agents and expediting the overall process.

  • Empowering Your Insurance Dream Team

Problem: Silos between agents, underwriters, and claims processors hinder collaboration.

Solution: Implements a smooth and cohesive system to foster collaboration amongst team members. Provides a communal workspace with instant updates, notes, and communication records. Enables agents to efficiently address inquiries, underwriters to make well-informed choices, and claims processors to swiftly resolve issues.

  • Compliance Made Easy

Problem: Inefficiently maneuvering intricate regulations is a significant drain on time and resources.

Solution: Automates tasks and seamlessly incorporates regulatory revisions into your system to enhance compliance procedures. Mitigates human fallibility and streamlines the auditing process. Obtains a comprehensive overview of information to ensure unfailing adherence to regulatory protocols.

  • Modernizing Your Insurance Tech Stack

Problem: Outdated and incompatible systems create data silos and hinder overall efficiency.

Solution: Utilize a “platform of platforms” strategy to enhance your current systems. Implements a comprehensive platform that seamlessly integrates all insurance resources and information. Affords comprehensive oversight of operations and establishes a cohesive system for managing all insurance-related matters.

The Need to Engage a ServiceNow FSO Partner for Making the Most of the Various Data Models in ServiceNow FSO

Analyzing the details of data models in ServiceNow FSO reveals their significance in enhancing financial service operations. Understanding these models is crucial to fully harnessing the power of FSO and maximizing its impact on operational efficiency. FSO offers tailored solutions for insurance firms, consolidating information, improving worker capabilities, and ensuring adherence to rules. Insurance companies can streamline operations, enhance customer experiences, and stay ahead in the race by upgrading their IT infrastructure and embracing powerful technology like ServiceNow FSO.

Xceltrait can help you leverage the power of ServiceNow FSO and maximize its data models. Our implementation skills simplify operations, improve workflows, and enhance client satisfaction through effective customer interactions. Partnering with us provides performance optimization in underwriting and claims, guided resolutions for agents and brokers, as well as automation in policy servicing – all tailored for insurance businesses. 

Choose Xceltrait to unlock the full potential of ServiceNow FSO. Get in touch with us now to kickstart your journey towards creating customer value, ensuring compliance, and enhancing business adaptability.

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