Gone are those days when businesses looked at social media as just a passing trend that would fade in years […]
5 Best Practices to Ace Your Social Media Customer Service Game
All posts by Vikas Magoo
The Importance of Social Media in Customer Service Management
In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […]
3 Ways Businesses Can Dramatically Improve Their Customer Service
In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […]
Top 5 Challenges in Field Service Management & How ServiceNow Helps Organizations Overcome Them.
The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […]
From Customer Service to Customer Delight – with ServiceNow CSM
In today’s data-driven world, customers expect highly personal and tailored experiences. Customers today are not only more informed, but also […]