5 Best Practices to Ace Your Social Media Customer Service Game August 11, 2020 Vikas Magoo Uncategorized Gone are those days when businesses looked at social media as just a passing trend that would fade in years […] Read more
The Importance of Social Media in Customer Service Management July 10, 2020 Vikas Magoo Uncategorized In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […] Read more
3 Ways Businesses Can Dramatically Improve Their Customer Service July 1, 2020 Vikas Magoo Uncategorized In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […] Read more
Top 5 Challenges in Field Service Management & How ServiceNow Helps Organizations Overcome Them. June 1, 2020 Vikas Magoo Uncategorized The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […] Read more
From Customer Service to Customer Delight – with ServiceNow CSM June 1, 2020 Vikas Magoo Uncategorized In today’s data-driven world, customers expect highly personal and tailored experiences. Customers today are not only more informed, but also […] Read more