To get the most from your ServiceNow
CSM and FSM investments requires specialized expertise
WE BRING PROCESS
AND EXPERIENCE TO YOUR
SERVICENOW – BASED SOLUTIONS
With our deep knowledge and expertise, we help organizations:
- Elevate the customer’s journey to Effortless-Seamless-Proactive through an efficient, agile, digital first approach.
- Transform field service organization, with digital workflows, driving down cost and increasing customer satisfaction.
CUSTOMER SERVICE MANAGEMENT
Xceltrait specializes in the implementation of ServiceNow Customer Service Management for customer-centric organizations across verticals.
FIELD SERVICE MANAGEMENT
Xceltrait specializes in the implementation of ServiceNow Field Service Management that allows field service agents to deliver effective, proactive, and accurate issue resolution.
XcelSocial, a certified ServiceNow app developed by Xceltrait for social media channels such as Facebook and Twitter, allows key customer comments to be pulled and managed directly into your ServiceNow instance.