Create Seamless
Customer Experiences
with Digital Workflows

Modernize Field Service
with connected
digital workflows

Empower ServiceNow value
with Customer and
Field Service Management

To get the most from your ServiceNow
CSM and FSM investments requires specialized expertise

We bring process and experience to your ServiceNow -based solutions. With our deep knowledge and expertise, we help organizations . Elevate the customer’s journey to Effortless—Seamless–Proactive through an efficient, agile, digital first approach. Transform field service organization, with digital workflows, driving down cost and increasing customer satisfaction.

  • Customer Service

    • Customer Service

    Leverage the power of Service Now’s Customer Service Management to

    • Increase customer satisfaction by making it easy and effortless for customers to get service with automated and self-service options.
    • Create a seamless experience for customers by connecting and orchestrating workflows across departments for resolution and consistent outcomes.   Improve customer experience and improve product and service quality with proactive issue identification and customer notification.

    Xceltrait specializes in the implementation of ServiceNow Customer Service Management for customer-centric organizations across verticals.

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  • Field Service Management

    • Field Service Management

    Leverage the power of ServiceNow Field Service Management to

    • Provide an effortless service experience, with self-service options and personalized portals to view status and updates.
    • Create a seamless experience for the customer by connecting field service representatives to the entire organization.
    • Proactively identify and manage issues – plan maintenance, automatically schedule preventive maintenance and identify patterns that are likely to result in future issues. scheduling

    Xceltrait specializes in the implementation of ServiceNow Field Service Management that allows field service agents to deliver effective, proactive, and accurate issue resolution.

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  • XcelSocial

    • XcelSocial

    Leverage the power of XcelSocial to

    • Proactively capture and manage customer issues and sentiments from social media platforms
    • Tightly integrate with your ServiceNow instance to ensure data control
    • Automatically create service requests based on social media listening to create an omni-channel customer experience

    XcelSocial is a certified native ServiceNow app developed by Xceltrait.

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