Why Organizations Need Consumer-Like Work Experiences with ITSM Applications

ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]

Modern Organizations Choose ServiceNow ITSM – Here Is Why

Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]

Customer Service Automation Done Right with ServiceNow CSM

For any organization today, customer service needs to lie at the heart of the business.  Unfortunately, with customer service teams […]

The Role of AI in Proactive Customer Service

Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]

How to Avoid Social Media Customer Service Failure?

In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]

Integrating ServiceNow CSM And ITSM To Maximize the Business Impact

In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity.  Gartner predicts that […]

Why You Should NOT Build Your Own ServiceNow Maintenance and Support Team

Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]

The Key Pillars of Stellar Customer Service During Crisis

Customer service is a powerful tool to drive profitability.  It becomes even more crucial and elemental when crisis strikes.  The […]

Best Practices to Ensure a Successful ServiceNow Implementation

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

Get Started with Social Media Customer Service with XcelSocial and ServiceNow

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]