Best Practices to Ensure a Successful ServiceNow Implementation

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

Get Started with Social Media Customer Service with XcelSocial and ServiceNow

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]

Why You Should Replace ITSM with CSM For External Customer Servicing

The quality of your external customer service is directly proportional to the success of your business.  Customer service, satisfaction, and […]

5 Ways ServiceNow CSM Helps Enterprises Save Customer Service Costs

In the last few months, the COVID-19 pandemic has upended the world of work.  The pandemic has influenced and impacted […]

5 Best Practices to Ace Your Social Media Customer Service Game

Gone are those days when businesses looked at social media as just a passing trend that would fade in years […]

3 Ways Businesses Can Dramatically Improve Their Customer Service

In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […]

Top 5 Challenges in Field Service Management & How ServiceNow Helps Organizations Overcome Them.

The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […]

From Customer Service to Customer Delight – with ServiceNow CSM

In today’s data-driven world, customers expect highly personal and tailored experiences.  Customers today are not only more informed, but also […]