All posts by Xceltrait PR

According to KPMG’s Customer Experience survey, almost 90% of customers place “case resolution” as their number one priority. Another survey documents that 71% […]

Deloitte, while quoting findings from Pew Research Centre, highlights some valid industry transition points in its 2022 Insurance Industry Outlook. The […]

According to Gartner, the market drivers and enablers of hyper-automation (i.e., digital transformation and IT automation) will be valued at […]

As per KPMG, high-quality customer service is the most crucial factor after product quality and value in ensuring that customers become […]

The low-code buzz has been around for some time, and many organizations are now embracing it by transforming their IT […]

Customers expect more from financial services companies as they become more digitally savvy. Gone are the days when static and […]

In recent years, the insurance industry has witnessed major overhauls courtesy of rapid digital transformation. If anything, COVID-19 has accelerated […]

The New Normal highly advocates for self-service portals due to a myriad of reasons. For one, consumer behavior has changed […]

After the pandemic in 2020, more than 50% of the financial services user activities shifted to digital channels. As those channels became […]

With jam-packed offerings across every industry, it doesn’t surprise that consumer behavior, in general, tends to be highly arbitrary. The […]