All posts by Xceltrait PR

As is the case with any industry, digital transformation is imperative for business success in the insurance and financial services […]

As per PwC’s 2021 Digital Banking Consumer Survey, 61% of consumers bank digitally on a weekly basis. Indeed, consumer preferences are […]

A customer service knowledgebase is a ready-to-read content repository for customers to find information that answers their questions and concerns. […]

With the ever-changing service industry, it’s not enough for a company to have a good product. The operational elements of […]

About 93% of customers are more likely to purchase again from companies that offer excellent customer service. And 38% of customers are more likely […]

Implementing chatbots is now standard practice for enabling a proactive, personalized, and contextualized customer service experience. As it stands, the […]

Nurturing and managing customer relationships is vital to the financial services industry. It’s here that virtues like trust, knowledge, loyalty, […]

Business sayings like “customer is always right” or “first impression is the last impression” sound nice but are difficult to […]

Often, insurance operations are bogged down with manual, repetitive tasks that are costly and time-consuming. While tapping into automation with […]

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]