Best Practices to Ensure a Successful ServiceNow Implementation Vikas Magoo Uncategorized The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […] Read more
Get Started with Social Media Customer Service with XcelSocial and ServiceNow Xceltrait PR Uncategorized As a small and medium-sized business, are you wondering if social media customer service is really important or is it […] Read more
Why You Should Replace ITSM with CSM For External Customer Servicing Vikas Magoo Uncategorized The quality of your external customer service is directly proportional to the success of your business. Customer service, satisfaction, and […] Read more
5 Ways ServiceNow CSM Helps Enterprises Save Customer Service Costs Xceltrait PR Uncategorized In the last few months, the COVID-19 pandemic has upended the world of work. The pandemic has influenced and impacted […] Read more
Let’s Talk About the New Rules Of Digital Customer Service Vikas Magoo Uncategorized Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […] Read more
Customer Experience – The Top Investment Priority for Enterprises Post COVID-19 Vikas Magoo Uncategorized “The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow. These are times […] Read more
The Evolution of Customer Self-Service in Today’s Hyper-Connected Digital World Vikas Magoo Uncategorized The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […] Read more
5 Best Practices to Ace Your Social Media Customer Service Game Vikas Magoo Uncategorized Gone are those days when businesses looked at social media as just a passing trend that would fade in years […] Read more
The Importance of Social Media in Customer Service Management Vikas Magoo Uncategorized In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […] Read more
3 Ways Businesses Can Dramatically Improve Their Customer Service Vikas Magoo Uncategorized In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […] Read more