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Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]

Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]

Customer Service Management has a major role to play in customer loyalty, market reputation, and brand value of an organization. […]

The use of Predictive Intelligence in customer service allows companies to deliver a unique customer experience based on customer behaviors […]

For organizations in the business of delivering IT services, the pressure to streamline operations and reduce costs while keeping up […]

ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]

Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]

For any organization today, customer service needs to lie at the heart of the business.  Unfortunately, with customer service teams […]

Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]

In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]