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In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity.  Gartner predicts that […]

Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]

Customer service is a powerful tool to drive profitability.  It becomes even more crucial and elemental when crisis strikes.  The […]

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]

The quality of your external customer service is directly proportional to the success of your business.  Customer service, satisfaction, and […]

In the last few months, the COVID-19 pandemic has upended the world of work.  The pandemic has influenced and impacted […]

Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […]

“The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow.  These are times […]

The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […]