“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]
“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]
According to KPMG’s Customer Experience survey, almost 90% of customers place “case resolution” as their number one priority. Another survey documents that 71% […]
Deloitte, while quoting findings from Pew Research Centre, highlights some valid industry transition points in its 2022 Insurance Industry Outlook. The […]
According to Gartner, the market drivers and enablers of hyper-automation (i.e., digital transformation and IT automation) will be valued at […]
As per KPMG, high-quality customer service is the most crucial factor after product quality and value in ensuring that customers become […]
The low-code buzz has been around for some time, and many organizations are now embracing it by transforming their IT […]
Customers expect more from financial services companies as they become more digitally savvy. Gone are the days when static and […]
In recent years, the insurance industry has witnessed major overhauls courtesy of rapid digital transformation. If anything, COVID-19 has accelerated […]
The New Normal highly advocates for self-service portals due to a myriad of reasons. For one, consumer behavior has changed […]
After the pandemic in 2020, more than 50% of the financial services user activities shifted to digital channels. As those channels became […]