A 2021 study targeted at understanding customer re-purchase motivations revealed that customer trust, commitment, and satisfaction are fundamental to customer-brand relationship quality […]
Regardless of the operational scale, every organization is challenged with a dire need to heighten its performance and achieve maximum […]
One month into the pandemic in April 2020, organizations worldwide found themselves swamped by inquiries, complaints, and service requests. Even […]
“To improve is to change; to be perfect is to change often.” – Winston Churchill This quote applies well to the […]
From managing incidents, problems, changes, and knowledge to empowering IT agents’ productivity, ServiceNow ITSM is, by all means, a power […]
From a 20% improvement in first contact resolution to a 14.7% reduction in service attrition, ServiceNow CSM certainly fits the bill for […]
Insurers often have to rely on point solutions, each with its own complicated technology stack, manual processes, and data availability/security […]
ServiceNow never disappoints when it comes to pushing new releases. Much like its predecessors, the new Rome release brings a […]
Often, the integration of the otherwise fragmented financial departments is hampered by the lack of a single, unified view of […]
A “satisfied” customer is almost 2.5 times likely to stay put with the current bank. Analysis reveals that such satisfaction could be […]