The Card Dispute Management System from ServiceNow FSO is a vital tool for financial institutions, streamlining the management of card […]

Technological advancements, shifting demographics, and regulatory changes have indeed revolutionized the wealth management landscape. This discussion critically examines this field’s […]

In the rapidly evolving insurance industry of today, success hinges on making data-driven decisions. Technology’s rise and the escalating volumes […]

The financial sector has integrated automation and digital tools for a while now, but recent technological advancements present novel opportunities […]

Consumers in our digital age are pursuing streamlined and effective methods to navigate their financial journeys. This has led to […]

Digitizing processes is pivotal for organizational growth and for ensuring a competitive advantage.  In that regard, the ServiceNow Financial Service […]

ServiceNow’s Financial Services Operations (FSO) is a potent platform enhancing operational efficiency and customer satisfaction in financial institutions. Through the […]

A McKinsey report underscores the transformative impact of automation, revealing a remarkable 30% reduction in the cost of claims journeys. […]

In the rapidly evolving financial industry, it is imperative for wealth management firms to proactively anticipate and adapt to future […]

In the fast-paced world of financial services, where customer satisfaction is paramount, the statistics reveal a pressing need for innovation.  […]

Gone are the days when relying on manual record-keeping and Excel spreadsheets was sufficient for overseeing extensive portfolios of high-net-worth […]

Insurers today need to deal with a plethora of delicate and interconnected workflows that are critical to their operations. For […]

A 2022 study predicts that by 2045, younger generations will inherit $84.4 trillion in wealth. Such multigenerational wealth transfer is a […]

Wealth management is complex, for it necessitates maintaining utter operational efficiency, streamlining client relationship management, taking care of compliance and […]

Insurers are increasingly looking forward to streamlining their digital workflows, and ServiceNow acts as a platform for accommodating the same.  […]

Private wealth management has seen significant advancement in the last decade or so due to the worldwide expansion of prosperity. […]

In 2020, the worldwide wealth management market was valued at $1.25 trillion. Estimates suggest that it will expand to $3.43 trillion […]

A study by Infosys revealed that implementing digital initiatives could lead insurers to reduce sales expenses and operational costs by 10% […]

Insurers often face challenges in policy administration due to the reliance on disparate point solutions, and understandably so. Usually, these […]

Forrester predicts that the upcoming decade will require financial institutions to develop more intricate and future-ready technology strategies that prioritize customer […]

According to Zendesk’s findings, around 64% of executives acknowledge the constructive influence of customer service on their organization’s expansion. Unsurprisingly, American Express […]

Efficient claims management is crucial in the commercial insurance industry, for it influences customer satisfaction, cost control, risk assessment, and […]

Enhancing customer experience is a critical goal for insurance companies today. To that end, insurers are looking for ways to […]

In the era of millennials and Gen Z, where instant gratification is the key to a content consumer, insurance companies […]

In the world of insurance underwriting, complex risk assessments and detailed analysis of data can make or break a business. […]

Technology plays a critical role in customer service transformation by enabling businesses to improve the customer experience and streamline operations. […]

From ridesharing mobile apps to Amazon Prime orders, today’s customers expect instant service delivery, a delightful experience, and the utmost […]

It takes roughly 30 days for insurance providers to process a claim. Of course, some claims might take longer, depending […]

The business world is aggressively embracing digital transformation, and the global expense for this shift is expected to be $6.8 trillion […]

Automate business processes using natural language — the Flow Designer tool in ServiceNow provides this capability. Why is this functionality […]

Digital technologies continue to disrupt the “traditional” ways of the global insurance sector. Along with data-driven processes, changing consumer needs […]

As is the case with any industry, digital transformation is imperative for business success in the insurance and financial services […]

As per PwC’s 2021 Digital Banking Consumer Survey, 61% of consumers bank digitally on a weekly basis. Indeed, consumer preferences are […]

A customer service knowledgebase is a ready-to-read content repository for customers to find information that answers their questions and concerns. […]

With the ever-changing service industry, it’s not enough for a company to have a good product. The operational elements of […]

About 93% of customers are more likely to purchase again from companies that offer excellent customer service. And 38% of customers are more likely […]

Implementing chatbots is now standard practice for enabling a proactive, personalized, and contextualized customer service experience. As it stands, the […]

Nurturing and managing customer relationships is vital to the financial services industry. It’s here that virtues like trust, knowledge, loyalty, […]

Business sayings like “customer is always right” or “first impression is the last impression” sound nice but are difficult to […]

Often, insurance operations are bogged down with manual, repetitive tasks that are costly and time-consuming. While tapping into automation with […]

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll […]

According to KPMG’s Customer Experience survey, almost 90% of customers place “case resolution” as their number one priority. Another survey documents that 71% […]

Deloitte, while quoting findings from Pew Research Centre, highlights some valid industry transition points in its 2022 Insurance Industry Outlook. The […]

According to Gartner, the market drivers and enablers of hyper-automation (i.e., digital transformation and IT automation) will be valued at […]

As per KPMG, high-quality customer service is the most crucial factor after product quality and value in ensuring that customers become […]

The low-code buzz has been around for some time, and many organizations are now embracing it by transforming their IT […]

Customers expect more from financial services companies as they become more digitally savvy. Gone are the days when static and […]

In recent years, the insurance industry has witnessed major overhauls courtesy of rapid digital transformation. If anything, COVID-19 has accelerated […]

The New Normal highly advocates for self-service portals due to a myriad of reasons. For one, consumer behavior has changed […]

After the pandemic in 2020, more than 50% of the financial services user activities shifted to digital channels. As those channels became […]

With jam-packed offerings across every industry, it doesn’t surprise that consumer behavior, in general, tends to be highly arbitrary. The […]

A 2021 study targeted at understanding customer re-purchase motivations revealed that customer trust, commitment, and satisfaction are fundamental to customer-brand relationship quality […]

Regardless of the operational scale, every organization is challenged with a dire need to heighten its performance and achieve maximum […]

One month into the pandemic in April 2020, organizations worldwide found themselves swamped by inquiries, complaints, and service requests. Even […]

“To improve is to change; to be perfect is to change often.” –  Winston Churchill This quote applies well to the […]

From managing incidents, problems, changes, and knowledge to empowering IT agents’ productivity, ServiceNow ITSM is, by all means, a power […]

From a 20% improvement in first contact resolution to a 14.7% reduction in service attrition, ServiceNow CSM certainly fits the bill for […]

Insurers often have to rely on point solutions, each with its own complicated technology stack, manual processes, and data availability/security […]

ServiceNow never disappoints when it comes to pushing new releases. Much like its predecessors, the new Rome release brings a […]

Often, the integration of the otherwise fragmented financial departments is hampered by the lack of a single, unified view of […]

A “satisfied” customer is almost 2.5 times likely to stay put with the current bank. Analysis reveals that such satisfaction could be […]

Siloed data and processes create pain points, operational inefficiencies, and risks for most financial services companies and their downstream consumers. […]

Modern digital workflows are necessities for businesses in the current times. These workflows are the backbone to provide improved service […]

The demand for a seamless customer experience (CX) is consistently soaring through the ranks. Gartner’s 2019 Customer Experience Management Study outlined that […]

Here is Why We Are Excited About the ServiceNow Quebec Release Trusted by almost 7,000 enterprise customers, ServiceNow has a […]

In 2021, organizations have been inclining towards a ‘hybrid’ working environment, and understandably so. This environment is characterized by flexible […]

ServiceNow Customer Service Management (CSM) scored great during Forrester’s economic impact analysis, which was carried out by collecting data from different high-grade […]

ServiceNow ITSM was named a “Leader” by Gartner in 2020 for the seventh consecutive year after it occupied the top […]

Let’s look at some eye-opening stats in the Insurance industry – 88% of customers want highly personalized services and offerings […]

When every industry is taking up digital transformation seriously, the insurance industry is not left behind. Insurers are looking for […]

Top business leaders recognize the importance of offering stellar customer experiences in creating a competitive advantage. When 86% of buyers […]

Digital transformation has become a driving catalyst for business success as employees and customers alike expect modern experiences from organizations […]

Digital transformation is now essential for organizations – across all departments and functions. With remote working becoming a norm, it […]

Customer Service Management has a major role to play in customer loyalty, market reputation, and brand value of an organization. […]

The use of Predictive Intelligence in customer service allows companies to deliver a unique customer experience based on customer behaviors […]

For organizations in the business of delivering IT services, the pressure to streamline operations and reduce costs while keeping up […]

ITSM applications have long been enabling organizations to rely on precise, repeatable, and manageable IT processes to deliver seamless customer […]

Information technology service management (ITSM) solutions help businesses in meeting their IT service requirements. When it comes to IT service […]

For any organization today, customer service needs to lie at the heart of the business.  Unfortunately, with customer service teams […]

Traditionally the approach to solving customer queries has been reactive. This means that companies sit tight till the customer raises […]

In 2013, an unhappy customer of British Airways harnessed the power of Twitter social media to complain about his bad […]

In a hyper-competitive world, the success of an organization is determined by its ability to become customer-centricity.  Gartner predicts that […]

Given the pressure organizations are under to deliver on their promises and meet constantly evolving customer expectations, digitizing business processes […]

Customer service is a powerful tool to drive profitability.  It becomes even more crucial and elemental when crisis strikes.  The […]

The global market size for Information Technology Service Management (ITSM) is expected to reach a staggering US$ 15.6 Billion by […]

As a small and medium-sized business, are you wondering if social media customer service is really important or is it […]

The quality of your external customer service is directly proportional to the success of your business.  Customer service, satisfaction, and […]

In the last few months, the COVID-19 pandemic has upended the world of work.  The pandemic has influenced and impacted […]

Customer service has changed in the last few years. The penetration of smartphones, faster internet connectivity, and changes in customer’s […]

“The world will never go back to the way it was” – Bill McDermott, CEO of ServiceNow.  These are times […]

The coming of the digital age has disrupted traditional business models and firmly thrust us in the age of the […]

Gone are those days when businesses looked at social media as just a passing trend that would fade in years […]

In today’s fast-paced world, customer experience plays a significant role in an organization’s success. How customers view an organization depends […]

In today’s customer-centric era, customer service plays a disproportionate role in determining how a business is perceived. As social media […]

The role of field service is critical for organizations. Having employees working outside of traditional office perimeters, delivering value or services […]

In today’s data-driven world, customers expect highly personal and tailored experiences.  Customers today are not only more informed, but also […]